Privacy Policy

Last updated: May 2026

At Gorille Africain Tours, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or book our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including but not limited to:

Personal Identification Information: Name, email address, phone number, passport details, nationality, and date of birth required for booking safaris, gorilla permits, and flights.
Health and Dietary Information: Information regarding medical conditions, physical limitations, or dietary requirements to ensure your safety and comfort during our tours.
Payment Information: Credit card details, billing address, and transaction history. Note that payment processing is handled by secure third-party payment gateways, and we do not store full credit card numbers.
Usage Data: Information on how the website is accessed and used, including your IP address, browser type, pages visited, and time spent on our site.

2. How We Use Your Information

The information we collect is used in the following ways:

To process and manage your safari bookings, including securing necessary permits (e.g., gorilla and chimpanzee trekking permits) from relevant wildlife authorities like the Rwanda Development Board (RDB) and Uganda Wildlife Authority (UWA).
To arrange accommodations, domestic flights, and ground transportation.
To communicate with you regarding your itinerary, payments, and any updates to your travel plans.
To ensure your health, safety, and dietary requirements are met during your trip.
To improve our website, services, and customer experience.
To send promotional emails about new destinations, special offers, or other information we think you may find interesting (you can opt-out at any time).

3. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information with third parties only in the following circumstances:

Service Providers: We share necessary information with our trusted partners, including hotels, lodges, airlines, and local guides, to fulfill your travel arrangements.
Government Authorities: We are required to share passport details and other relevant information with government bodies (such as national park authorities) to secure trekking permits and park entries.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

The right to access, update, or delete the information we have on you.
The right of rectification if your information is inaccurate or incomplete.
The right to object to our processing of your personal data.
The right to request that we restrict the processing of your personal information.

6. Third-Party Websites

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of those websites.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: hello@gorilleafricaintours.com
Phone: +250 787 161 314